Policy Details:

• 24-Hour Notice: We kindly ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us the opportunity to fill the slot with another client on our waiting list.
• Late Cancellations: Cancellations made less than 24 hours before the scheduled appointment time will incur a 50% of the service cost prior to re-scheduling.
• Exceptions: We understand that emergencies happen. Exceptions to this policy may be made for sudden illnesses or genuine emergencies, at the discretion of Intense Lotus staff.

Rescheduling:

If you need to reschedule your appointment, we're more than happy to assist. Please contact us as soon as possible, and we will do our best to accommodate your new preferred date and time, subject to availability.

Booking Deposit:

For certain services or longer sessions, we may require a booking deposit. This deposit will be applied to your service cost on the day of your appointment. In the event of a late cancellation or no-show, the deposit will be forfeited as per the cancellation policy.

Your Cooperation:

Our goal is to provide personalized care and attention to all of our clients. By adhering to our cancellation policy, you help us maintain a high level of service and availability for everyone. We appreciate your understanding and cooperation.

If you have any questions about our cancellation policy or need to cancel or reschedule an appointment, please do not hesitate to contact us. Thank you for choosing Intense Lotus for your wellness journey.